[mock test] be Better Vocabulary and phraseology 1 1. shuttle 2. aisle 3. oxygen mask 4. 2nd January 1999 5. ferry 2 local service platform seatbelt 4/30/2015 barge commuter wing night-eye mask 2/21/2002 catamaran hop on-hop off overhead locker life jacket 6/25/1996 truck [ .............../4 ] Give a definition and an example for each expression. emergency 3 [ .............../5 ] Underline the odd one out in these groups of words. Give reasons. scheduled flight inland waterway transport announcement Complete this paragraph with the correct word. There are three extra words. [ .............../7 ] attendants deal escort helpful outgoing requests social staff training trust Working as flight 1. ................, ships crew and tour leaders, all have a few important aspects in common. First, you need to have excellent communication and 2. ................ skills: the knowledge of at least two foreign languages is as important as being communicative when you 3. ................ with customers. Another aspect is the ability to understand the kind of people in front of you: customers 4. ................ and rely on you, so it is important to provide an answer to customers 5. ................ while smiling, so that they can feel confident. Occasionally, you may have to solve difficult situations: that s why people in the 6. ................ are given specific 7. ................ to be able to face any emergency. 4 Write the words or phrases corresponding to these definitions. 1. 2. 3. 4. Someone who takes care of passengers on an airplane. A kind of bed where train passengers can sleep. The money you pay for a ticket. It s helpful when you buy something on line. [ .............../4 ] F_____ A________ B____ F__E C_____ C___ Contents 5 Read these sentences and decide if they are true or false. Correct the false ones. 1. 2. 3. 4. 5. Car tourism is the most eco-friendly form of tourism. A fly-cruise is the most expensive: you have to pay for aircraft and watercraft travel. Hovercrafts, hydrofoils and catamarans are fast because they all float above water. Baggage transportation, meals and drinks on board are airline complimentary services. Ferry boats can provide transport to passengers and vehicles and offer catering services. 6 Choose the correct option. 1. Cabin service, catering and ramp service are example of 2. 3. 4. 5. 130 [ .............../10 ] .......... .......... .......... .......... .......... [ .............../10 ] .......... services. a. air b. ground c. ancillary d. passenger If you want to rent a car abroad, you cannot do it without your ........... a. currency cheques b. passport c. driving licence d. visas When tourists need to transfer from the airport to the city centre and/or back, they catch a/an .......... service. a. shuttle b. hop-on hop-off c. a commuter d. urban A letter of enquiry is generally written to ........... a. ask for information about services b. to describe cruises c. to inform about services d. to complain about services Domestic flight is the same as ........... a. international b. scheduled c. charter d. national