Marina Poggion Read

Emanuela Tornior

Silvia Coletto

Map the World è un testo rivolto in particolare agli studenti dei corsi con indirizzo Turismo e, più in generale, a coloro che operano nel campo dei servizi turistici, in quanto finalizzato all’acquisizione di competenze professionali specifiche del settore.

Module 1 - Into tourism

Unit 1 - Tourism

Unit 2 - Tourists

Unit 3 - Preliminaries

Summing up Activities

Mock test

Module 2 - Transport

Unit 4 - Land

Unit 5 -  Air

Unit 6 - Water

Module 3 - Accomodation

Unit 7 - Serviced accommodation

Unit 8 - Self catering accommodation

Module 4 - Activities

Unit 9 - Cultural activities

Unit 10 - Tics, food and entertainment

Module 5 - Nearby destinations

Unit 11 - Italy

Unit 12 - Europe

Module 6 - Faraway destinations

Unit 13 - Australasia and Middle East

Unit 14 Africa and the Americas

Appendix 1: Handy manual

Appendix 2: Careers in tourism

Appendix 3: Art

Appendix 4: How to…

Glossary

[summing up] be Better Vocabulary and phraseology 1 Underline the odd one out in these groups of words. Give reasons for your choice. 1. 2. 3. 4. 5. 6. youth hostel cottage business hotel showery tent towel rail 2 Choose the correct option. convent couch surfing spa rainy pitch toilet bowl students  halls chalet holiday resort windy bungalow bedside table hotel room apartment campsite drizzly lounge bathtub 1. The Williams are looking for accommodation during their honeymoon. Which would they 2. 3. 4. 5. 6. choose? a. a twin room b. two single rooms c. couch surfing d. a double room The tap in your hotel room is dripping. You need to contact the   . a. Director of Rooms c. Entertainment Manager b. Housekeeper Manager d. Plumber There is a professional convention in the capital. The main ........... hotel is probably fully booked. a. airport b. spa c. casino d. conference You want to find ............ accommodation because you would like to have your evening meal at the hotel. a. half board b. full board c. B&B d. three-star You work as an accountant in a hotel. Your boss is the   . a. Sales manager c. Human Resources manager b. Administration manager d. General manager The person who helps guests with their luggage is the   . a. carrier b. maid c. receptionist d. porter Contents 3 Complete this paragraph with the correct word or phrase (there are two extra words). advance   arrival   cheque   check out   date   departure   extra   keys   number   payment   voucher   walk in When the guest leaves the hotel, he will need to return the 1. .................. and pay for the bill. This process is called 2. ................... The receptionist will verify whether he used 3. .................. services during the stay and will make sure that the bill reflects what was used by the guest. He will check if the 4. .................. has been done in 5. .................. or needs to be settled before 6. ................... In the case of groups of tourists, a 7. .................. will probably be used. This is like a 8. .................., which entitles the hotel to the payment by the agency for the services listed on it. Vouchers are very common in the case of group accommodation and contain the 9. .................. of travellers, their arrival and departure 10. .................. and number of nights. 4 1. 2. 3. 4. 5. Match the sentences. Medium-sized hotels Inns are similar to Self-catering accommodation When there is a night curfew Accommodation prices can vary considerably 6. A motorhome can have the disadvantage 170 a. b. c. d. normally provides no food service. have got between 150 and 600 guests. of being difficult to move in a city. guests need to return to the facility within a fixed time at night. e. according to the location and the type of services they offer. f. pubs with rooms that provide breakfast and dinner. 

Module 3 Accommodation Skills 5 Read this hotel brochure and fill in the table with the required information. The Nadler Soho Welcome to The Nadler Soho, our latest 78 room, affordable luxury, boutique hotel located in the heart of Soho. Soho is known throughout the world for its theatres. It is in the city centre of London and it s the most original, cosmopolitan, eclectic and vibrant entertainment area in England. As well as clubs, bars and restaurants, Soho is also a mecca for many businesses, ranging from film and media to fashion and art. And to top it all off, our hotel puts you in the centre of it all. But don t worry; our rooms are like an oasis of calm, thanks to our double glazed windows. At the heart of our concept, instead of a hotel bar or restaurant, our 24-hour front desk  Local Ambassadors  are plugged into the local community and are there to give you access to all that Soho and London has to offer. From restaurants to clubs and bars, theatres or art galleries, our Local Ambassadors can provide you with information on any local amenities and the latest events - everything you need to make the most of our wonderful city. Enjoy enhanced value during your stay by taking advantage of our exclusive offers at some of the best Soho bars and restaurants or alternatively choose the flexibility of ordering in or using the mini-kitchen in your room. Sounds good? Then either check out our Rooms page to see how The Nadler Soho delivers great accommodation at great prices - without those irritating, unexpected extras on the bill. Or click here to book your room at the best rate! 6 Name of the hotel 1. Facilities in the area 5. Name of hotel chain 2. Reception opening hours 6. Number of rooms 3. Self-catering 7. Location 4. Contacts 8. A group of 10 medical doctors are meeting in Turin for a professional conference for three nights. Mr Lucas Jones, a travel agent, contacts the reception at the Principi di Piemonte to book their accommodation. Write his email. Include: arrangement for 10 daily congress packages including single room accommodation   half board for 3 nights (29/06   1/07/2017)   ask for tariffs, charges and the amount of the deposit requested. 7 Listen to the conversation at a hotel reception, then choose the correct option. 84 1. Ms Chatterley would like   . a. some information b. to leave the hotel c. to complain about her room d. to check in a. train b. car c. plane d. ship a. twin room b. a double room c. a single room d. a suite a. nothing to drink b. something to drink c. a bar of chocolate d. nothing to eat a. cheque b. credit card c. voucher d. cash a. 17 pounds b. 7 pounds c. 77 pounds d. 70 pounds a. cash b. by cheque c. by debit card d. by credit card a. by bus b. by car c. by taxi d. by tube 2. She is going to travel by   . 3. Ms Chatterley had reserved a   . 4. She took .................. from the minibar. 5. She is going to pay the bill by   . 6. She has to pay   . 7. She would like to pay   . 8. She is leaving the hotel   . 8 Take it in turns to act out these conversations between some complaining customers and the receptionist. Mr Brown   Room 205   hairdryer not working   Mrs Johnson   Room 111   no blanket and it s cold   Mr Ford   Room 303   dirty room   Ms Joycelin   Room 402   no hot water in the shower   Mr Ryordan   Room 409   bedside table lamp doesn t work   Ms Milliard   Room 307   air conditioning not functioning. 171 

Map the World: per studenti di Turismo e professionisti dei servizi turistici. Acquisisci competenze specifiche per il settore.

Map the world

English for Tourism

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