[mock test] be Better Vocabulary 1 Give a definition and an example for each expression. [ .............../5 ] 1. Non serviced accommodation 2. Tariff 3. Hotel staff 4. Room type 5. Hotel function 2 Complete this paragraph with the correct word or phrase. [ .............../8 ] The process by which a guest takes possession of his room is called 1. ................. Some guests make a reservation in advance, some others just arrive at a hotel and ask for 2. ................. This practice is called 3. ................. When a traveller arrives at a hotel he will have to report to the 4. ................, where one or more members of the staff will welcome him and ask for full personal 5. ................ and an ID like a passport. The receptionist will also check the length of the stay and the payment 6. ................. Then, he will instruct the guest on how to reach the room, and on the other 7. ................ the guest needs to know like the time for breakfast, opening hours of the swimming pool, etc. The receptionist represents the first 8. ................ and gives the first impression to the customer. 3 Write the words or phrases corresponding to these definitions. 1. 2. 3. 4. 5. 6. A kind of hotel accommodation which includes a living room and a separate bedroom. ................ A kind of tourist who travels with a rucksack and prefers cheap accommodation. ................ A mobile home that can be attached to a car. ................ The person in a hotel who is responsible for organising the recreational activities. ................ A type of hotel aimed at business travellers and airline passengers in particular. ................ A type of hotel which has to respect standard procedures and restrictions but ................ benefits from a general marketing programme and advertising. [.............../12 ] Contents 4 Describe different types of self-catering non serviced accommodation in a 10-line paragraph. [.............../10 ] 5 Read these sentences and decide if they are true or false. Then, correct the false ones. [.............../10 ] 1. 2. 3. 4. 5. The cheapest type of hotel according to international classification is a one-star hotel. ................ Cottages and chalets are an example of non-serviced accommodation. ................ The single room is, proportionally, the cheapest hotel accommodation. ................ You can go camping anywhere you like. ................ Couch surfing is the cheapest form of accommodation. ................ 6 Choose the most appropriate option. 1. Full board is . 2. 3. 4. 5. 172 [.............../10 ] a. a room type c. a tariff b. a hotel function d. a type of accommodation A hotel chamber maid works for the . a. Housekeeper manager c. Entertainment manager b. Director of rooms d. Food and Beverage manager When you offer someone hospitality and move temporarily to his/her house, you are a . a. couch surfer c. landlord b. house swapper d. holiday maker In a letter of complaint a guest . a. thanks for hospitality c. describes inconveniences b. gives positive feedback d. makes special requests Small hotels have usually rooms. a. more than 200 c. less than 50 b. less than 150 d. between 70-80 rooms