[summing up] be Better Vocabulary and phraseology 1 Complete the chart with the missing parts of speech. VERB ADJECTIVE (positive) 1. attract attractive 2. 3. ADJECTIVE (opposite) NOUN undeveloped development forgettable 4. surround 5. inhabit uninhabited 2 Choose the correct option. 1. 2. 3. 4. 5. Indonesia is located/found/set on the equator. The Mississippi River flies/flows/flees across five Amerian states. South Africa enlarges/extends/grows from the Atlantic to the Indian Ocean. New Zealand has been peopled/occupied/inhabited since Prehistory. India is house/home/host to more than 1220 million people. 3 Guess what it is. 1. 2. 3. 4. 5. It s skiing, but it s not down-hill skiing. It s swimming into deep water, but it s not scuba diving. They protect your eyes when you do sport, but they are not common glasses. They are similar to walking sticks, but they help you when you ski. You wear them in the mountains, but they are not ski boots. ................ ................ ................ ................ ................ Contents 4 Complete this paragraph with the correct word or phrase (there are two extra). accuracy available commitment complaints confirmation contract fruitful prolific purchase reinforce vouchers online Travel agents and tour operators have to deal with customers after the 1. ................ in other words, sales staff should always be 2. ................ to help, because providing a good after sale service is important to 3. ................ the image of the company and build a 4. ................ relationship with the customer. There are a few compulsory steps before the customer s departure: sending 5. ................ printing tickets or 6. ................, reading through their details with the customer and checking their 7. ................. An after-sale service can also be provided 8. ................ through the setting up of a help desk in the company s website. The website should also be used to explain your processes for managing customers 9. ................ and to state and show your 10. ................ to solving customer concerns. 5 What do you think of if I say 1. the largest island in the world? 2. the highest peak in the Himalayas? 3. the capital of Madagascar? 6 1. 2. 3. 4. 308 4. the artificial canal between the Atlantic and Pacific Ocean? 5. Burj Khalifa? 6. the city of casinos? Say if the sentence describes an adventure (A), a countryside (C) holiday or religious travel (R). The books used here are considered holy and should be treated with respect. Warm clothing is essential, including hiking shoes, rain jacket and warm coat. Several dialects are still widely used in the South. Spray your insect repellent on the meshes, it is an effective way to protect your sleep. 5. Visitors should behave respectfully and not interfere with ongoing activities. 6. We will meet our cooks, porters and camp staff before setting off. ................ ................ ................ ................ ................ ................