Video conferences Video calls Podcasts Voice mail Speeches Presentations Face-to-face communication Business conferences Forms When there are plenary speakers invited, they are Formal Neutral Aim at getting to a decision or discussing objectives and operations Informal can be Process of expressing ideas and transmitting information verbally Oral communication Usually involve negotiations Business meetings FORMS OF COMMUNICATION Phone calls Written communication How to make a phone call Introduce yourself Make sure the speaker is available or schedule an appointment State purpose of call Any type of message that makes use of the written form can be Internal Between employers and employees within the company Deliver message clearly Make sure the listener has understood Summarise key points of conversation Thank and greet listener External With people outside the company Traditional forms Business letters How to receive a phone call Introduce yourself Be polite and offer help Connect caller to person they are looking for Ask if caller wants to leave a message Notes Memos Reports Minutes Circular letters Electronic forms Emails Faxes Text messages Online forms 210