Unit 13 communication Talking about appointments Client Operator Booking an appointment I would like to book/have/schedule an appointment to get/for a Can I book/have/schedule an appointment for (day)/a (treatment)? I need to book/have/schedule an appointment for (day)/a (treatment)? How long will the appointment take? Who s the appointment with? How can I book an appointment? What are your hours today? Are you open on Monday? Are there any late night openings? Booking an appointment How can/may I help you? What can I do for you, sir? What can I help you with, madam? What shall we do for you today? What day would you like to make the appointment/come in? Let s have a look at you! Please, wait a minute, madam. Let me just check the books. It will take about You can book online, by phone or just walk in. Today we are open from No, sorry, it s our day off. Yes, on Tuesday we re open till 9 p.m. o clock. Modifying/cancelling an appointment I m really sorry, but I need to I m so sorry for the late notice, but I need to I m afraid I must cancel/postpone/reschedule my appointment. Is it possible to cancel/ postpone/reschedule my appointment? I m awfully sorry but I can t /come/be on time/make it to my appointment. I hope it doesn t inconvenience you too much. 10 13.5 1. ...................................................? Client: Hi, 2. ................................................... 3. ................................................... C: I see. 4. from 9 a.m. to 5 p.m. ................................................... R: No, we aren t but 5. C: ................................................... 6. ................................................... ? R: Yes, 7. ................................................... we are open till 8.30 p.m. 126 reschedule/ postpone ? Complete the dialogue between a salon receptionist and a client with expressions used for talking about appointments. Then, listen and check. Receptionist: Cut N Shave Barber Salon, R: Modifying/cancelling an appointment It s not a problem, would you like to C: Yes, please. R: What is it for? C: For a beard and moustache trim. R: Please wait a minute, sir. 9. ................................................... Is 6.30 all right for you? C: Yes, fine. R: Ok, can I have your name and mobile, please? C: I m John Milton and my mobile is 798 445 762. C: Perfect! Next Friday I m free after 6 p.m. R: Thank you, see you on Friday at 6,30, then. R: C: Thanks, bye. 8. ................................................... ?