UNIT 2 STAff UNIT 2 staff workbook vocabulary 1 Completa le espressioni con i verbi proposti. skills 3 attend be ensure have keep make perm welcome 1. . . the ability to work in team 2. . . helpful 3. . . to phone enquiries 4. . . records of payments 5. . . appointments 6. . . clients 7. . . hair 8. . . punctuality 2 Would you like to become a franchise 1. owner/salon? CUT&STYLE is your answer. You can do it with our help, joining our special, unique 2. employer/team, who will provide you with equipment, furniture and good 3. advice/instructions. All you need is to have a bit of 4. hairdressing/ shampooing experience, a 5. small/big amount of money to invest and the capacity to become 6. a leader/an employee. And then just find the magic of passion, lots of energy and enthusiasm and you have all that is necessary. 70% of our 7. clients/investors are women, who on average have their hair cut every 8 weeks and spend approximately £500 per 8. year/month in our salon. Just think we book over 3,000 clients every month on our site So, what are you waiting for? A chi o che cosa si riferiscono queste definizioni? employee leader self-employed client trainee hairstylist salon receptionist franchising professional etiquette 1. Leggi questo volantino e scegli le parole giuste per completarlo. A person who works for himself/herself is . ................... .. 2. The kind of system in which a person uses a trademark and benefits from its system is called . ................... .. 3. A person who works for somebody else is an . ................... .. 4. A person specialised in a certain work is a . ................... .. 5. A person who directs a group of people is a . ................... .. 6. A person who goes to a salon for its services 4 is a . ................... .. 7. 8. A person who provides a wide range of haircare services is called . ................... .. 1. Fill out inventory reports. A person who is the first contact between 2. Follow organisation standards and legal regulations. the salon and the clients is a . ................... .. 9. 3. Give advice on treatments. The set of rules for correct and polite behaviour 4. Maintain and update technical knowledge. between people and within a certain profession is 5. Answer phone calls. called . ................... .. 6. Maintain safe and healthy conditions. 7. Meet the clients desires about styles. 8. Place orders and verify receipts. 10. A person who assists a hair stylist to learn the job is a . ................... .. 142 Ricordati dei tuoi compiti in salone. Scrivi T (technical) nel riquadro se si tratta di compiti tecnici o B (business) se si tratta di compiti d ufficio.