Unit 3 communication Welcoming and profiling Operator Client Good morning! Good afternoon! Good evening! Hello/Hi! Greeting How do you do! (formal) Pleased to meet you! Nice to meet you! This is Introducing oneself and someone else Mr + surname Miss + surname (unmarried woman) Mrs + surname (married woman) Ms + surname (unspecified status) Sir Madam Using titles Welcoming Asking for and giving personal information Closing the conversation 11 3.1 Can/May I help you? What can I do for you? Do you need any help? What would you like to ? (It s) Nice to see you again. Yes, please. I d like to . Could you ? I m looking for What s your name? Could you spell your surname, please? How old are you? When s your birthday?/When were you born? Where do you live? Could you tell me your address, please? What s your phone number? Have you got an e-mail address? Could you fill in this form, please? My name is Sure/Certainly I m It s Home or mobile? It s Goodbye/Bye-bye See you soon/later/in a while See you again Thank you for being so helpful You ve been very kind Thank you very much Listen to a dialogue between the receptionist of a hair salon and two customers. Fill in the missing words. Receptionist: 1. ................................. Jennifer! Nice to 2. ................................. again! How are you? Jennifer: Fine thanks, and you? R: Very well, thank you. 3. .................................? J: I m here for a cut today! And 4. ................................. my best friend Lucy. It s the first time for her in your salon! Lucy: 5. .................................. everybody! R: Good morning Lucy, 6. .................................! Have you got an appointment? L: No, I haven t. R: Well take a seat here in the waiting room and I ll call a stylist for a consultation in ten minutes! Is it ok? L: Ten minutes? Great! Are there any magazines? 36