Unit 6 communication Looking after clients Being caring and thoughtful with clients Client Operator Oh, you remembered I love What a lovely surprise! I know I can always trust you to No other salon has made me feel so special. Please follow me to the washbasin. When does your parking ticket run out? Would you like me to put more money in the meter? It s pouring! Please take one of the umbrellas at the reception. Do you have any questions about the products or how to use them? Would you like to have your done by a particular stylist? Would you like me to book a taxi for you? Making your client comfortable Operator Thanks for coming in today. Please follow me. Please have a seat (for a moment). Are you comfortable? Here are some magazines for you, madam. Would you like some coffee or tea? / Can I offer you some coffee or tea? Would you like to take this leaflet (while you re waiting) with all the treatments available here? Let me show you before and after photos of our clients. Can we interest you in today s special? 11 6.5 Listen to some tips for offering first-class service in salons and then complete the sentences with the missing words. 1. Remember that without ............., we have no business. 2. Research shows that a great ............. is not enough to get a customer to return. 3. The 4. ............. ............. is crucial for a happy customer. are vital. 5. Always tell your client the ............. and ............. you are using. 6. You need to look .............. 7. ............. is everything! 8. Your staff will only know your ............. if you demonstrate them. 64