2 unit You ll learn what type of business a beauty salon is about the staff s main duties about staff presentation and behaviour how to welcome and attend to a client what to do when clients leave the salon about the sale of products how to give directions and talk about opening times I ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. STAFF Maya Angelou SOFT SKILLS STAFF DUTIES ability to work in a team: capacità di lavorare in gruppo cooperation: cooperazione helpfulness: disponibilità ad aiutare honesty: onestà motivation: motivazione patience: pazienza professionalism: professionalità reliability: affidabilità to clean nails: pulire le unghie to enhance the quality of skin: migliorare la qualità della pelle to manipulate muscles: manipolare i muscoli to massage hands and feet: massaggiare mani e piedi to moisturise hands and feet: idratare mani e piedi to perform manicures, pedicures: effettuare manicure, pedicure to provide skin care services: effettuare trattamenti alla pelle to reduce calluses: ridurre i calli to remove polish: rimuovere lo smalto to shape nails: modellare le unghie to trim/cut nails: limare/tagliare le unghie