Unit 3 communication Welcoming and profiling Functions Operator Greetings Introducing oneself and someone else I m / This is Let me introduce you to Nice/Pleased to meet you! How do you do! (formal) Using titles Mr + surname Miss + surname (unmarried woman) Mrs + surname (married woman) Ms + surname (unspecified status) Sir Madam Welcoming Can/May I help you? Do you need any help? What can I do for you? What would you like to ? (It s) Nice to see you again. Yes, please. I d like to . I m looking for Could you ? Asking for and giving personal information What s your name? Can you spell your name/surname, please? Where are you from? Where do you live? What s your address? What s your (mobile) phone number? What s your e-mail address? How old are you? When were you born? Could you fill in this form please? My name is Sure/Certainly, it s I m from I live in / at It s I m (years old) I was born on Home or mobile? It s Closing the conversation Goodbye/Bye-bye See you (soon/again) Thank you for coming/visiting us! 15 3.2 1. 2. 3. 4. 5. 6. 7. 8. 34 Client Hello (informal) / Hi! Good morning! Good afternoon! Good evening! Goodbye/Bye-bye See you (soon/again) Thank you for being so kind/helpful! Listen to the dialogue. Are these sentences true or false? Correct the false ones. T F The salon receptionist s name is Nicky. The new beautician s surname is Palmer. Nicky wants to see Mr Robinson, the salon Manager. Mrs Robinson is at the Reception desk. Nicky s from New Zealand. Nicky s from Sidney. Nicky is 39 years old. It s the first time Mrs Robinson and Nicky meet.