Unit 7 communication During a service Client Operator I will ask you a few questions to find the optimum This is my first massage/I m a beginner (and ) I need/want a relaxation/ massage. Do I have to take all my clothes off? How long will the massage last? I m afraid I have a very low pain threshold/I am very sensitive to pain. This is my area of pain/sensitivity. I m experiencing muscle pain. I m comfortable/uncomfortable. I m too warm/too cold. The massage pressure is too light/too intense. Could you use a little less/more pressure? Are you going to lubricate my skin with massage oil? What (essential) oils are you going to use in the massage? 14 7.4 1. 2. 3. 4. 5. 6. 7. 8. 15 treatment for your massage sessions. Feel free to express your needs and ask any question. The massage will take approximately an hour. Do you have a preference for light or intense pressure? Let me know if the pressure is too intense or is uncomfortable. I ll be back in a few minutes, so you have the time to take off your clothes and lie on the table face up/down underneath the sheet/towel. I ll uncover only the part of the body that is being massaged. Here is your robe to change into and a pair of disposable slippers. (Knock) May I come in? Are you ready? Will you please turn over slowly onto your back? Relax and enjoy the massage, this is the time for you to release the worries and stresses of the day. The treatment is over. I ll be waiting outside with water/ juice/herb tea. Continue to stay hydrated and drink a lot of water. It s possible that you might feel some soreness tomorrow. Listen and answer the questions. Does the client have frequent massages? What massage does the therapist first suggest? What does the client ask for? What massage do they agree on? How long will her treatment last? What should the client do first? What position should the client adopt? What body parts will be the first to be massaged? PAIR WORK. Practise this dialogue. Clients says she s a beginner and wants to have some information about the types of massage done in the salon. Therapist lists all the massages done there. Client asks information about the difference between Swedish and deep tissue massage. Therapist explains. Client says she s afraid deep tissue massage may be painful. Since it s the first time the client is having a massage, therapist says she ll do a Swedish massage, which is ideal for beginners. Client asks how long the massage will take. Therapist answers. 74