3. A PERSON-CENTRED APPROACH IN HEALTHCARE Being Person-Centred Being is about focusing on the needs of the person rather than the needs of the service; it means that the person’s safety, comfort and well-being are the focus. It also means of a person’s emotional and spiritual well-being: it reflects a person’s values, relationships and need for self-expression. person-centred being aware Communication Communication is particularly important in healthcare, where patients can feel vulnerable, alone and . Having good communication with them helps them in three main ways. frightened Good communication helps patients/clients . People who need healthcare feel anxious about their health. Having good communication with health care workers will reduce their anxiety. feel at ease Good communication helps patients to . People feel that they all control of their lives once they enter the health system, but good communication can help people to see that they are still of their own lives. feel in control give up in charge Good communication makes patients . The most precious thing we can give to another person is our time and show we are prepared to listen to them. feel valued Communication is much more than the words we say. The tone of our voice, the attention we give to what the other person is saying, our body language and even the messages we write are key elements of communication. Body Language Body language says a lot about our in communication. 1 engagement : we will communicate better when we bring our face to the same level as the other person and do not them if they are in bed or on a chair. Body posture tower above : keep good eye contact with the person, but do not . Remember that for people from some cultures, making eye contact can seem a bit . Eye contact stare rude : much of what we are thinking is shown by the expressions on our face. We need to be aware of our facial expressions and control them at all times. Facial expression : touch is a very powerful means of communication. But as with eye contact, the touch has to be appropriate, and there are important cultural that need to be understood. Touch issues 1 2 WARM UP Do you usually make eye contact with the person you are talking to / is talking to you? DO How do you guess whether the person you are talking to is at ease or not? 1 MORE Western culture typically perceives a strong handshake as authoritative and confident, whereas many parts of the Far East perceive a strong handshake as aggressive. Or a simple handshake with some Muslim women may be considered offensive. 1 DO How to Read Body Language, Business Insider 2 posted by