Writing HOW TO WRITE A LETTER OF COMPLAINT When writing a letter of complaint you should: describe your problem and the outcome you want include key dates, such as when you purchased the goods or services and when the problem occurred identify what action you ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem ask for a response within a reasonable time attach a copy of any supporting relevant documentation such as a receipt or invoice. LETTER OF COMPLAINT TEMPLATE [Your name] ..................................................................................................... [Your address] ..................................................................................................... [Email and/or phone] ...................................................................................................... Dear Manager COMPLAINT ABOUT ............................................................................................................................. [INSERT NAME OF PRODUCT OR SERVICE] PURCHASED AT ............................................................. [INSERT BUSINESS NAME] ON .................................................................... [INSERT DATE] State that you have a problem with goods or services bought from the business at a particular location and date and that you want the problem fixed. Explain the key details of the problem including when you discovered it and any other steps you ve already taken to get it fixed, such as a telephone call or a visit to the store. Note who you spoke to and any results of your efforts. State that you have enclosed copies of relevant documents, such as a receipt of bank statement for proof of purchase. State the steps you want the business to take to fix the problem. State that you expect to hear from the business with a solution by ................................................... [insert date or within 10 days]. Describe what you intend to do if the business fails to fix the problem such as making a formal complaint to the consumer protection agency in your country. List your business and after hours contact details. Yours sincerely .............................................................................. [Your name] Enclosed: Copy of the receipt for .................................................................. [insert name of product or service] ACTIVITIES 1 76 Now write a letter of complaint using the following details, completing it with your personal data. Business name: Electroshoponline Goods: box of 24 fluorescent bulbs type XL60W Purchased online on: May 12th Problem: 4 bulbs are not working, discovered when opened the box, tested the bulbs Steps taken: phone call to customer care, spoken to Mr Spencer Enclosed: receipt of bank statement You want: whole box to be replaced. Module 2 SCAFFOLDING