Dina Buffone

Antonella Linsalata

L’argomento.
 Marketplace è un testo rivolto in particolare agli studenti dei corsi con indirizzo Economico e Commerciale, e, più in generale, a coloro che hanno l’esigenza di utilizzare la lingua inglese come strumento di studio e/o di lavoro.
 
 La struttura.
 Marketplace è diviso in quattro Sezioni, ognuna delle quali è ripartita in un numero variabile di unità.
 Ogni Unità è suddivisa in brevi Capitoli su due pagine – teoria ed esercizi – per favorire non solo uno studio più parcellizzato, ma anche la scelta antologica da parte dell’insegnante.
 
 I contenuti dei capitoli sono divisi in paragrafi titolati per rendere la comprensione più agevole. Brevi link (ampliamenti, rimandi, attività o mini-approfondimenti) arricchiscono i brani per consentire una maggiore interattività. Alcune rubriche di approfondimento o curiosità, inoltre, corredano la pagina degli esercizi.
 
 Un ricco apparato iconografico correda i brani di lettura, per ognuno dei quali è previsto un esauriente glossario. Al termine di ogni Unità si possono trovare le seguenti sezioni:
 
 – Vocabulary: Esercizi di revisione e consolidamento del lessico introdotto nell’unità;
 
 – Grammar: Revisione delle strutture grammaticali più comuni con esercizi di rinforzo calati in contesto;
 
 – Case study: Argomento di attualità corredato di esercizi mirati all’approfondimento e alla discussione;
 
 – Mapping your mind: Mappa concettuale per rappresentare la rete di relazioni tra i vari argomenti dell’Unità.
 
 Al termine di ogni Sezione, il testo propone ulteriori attività:
 
 – Real life skills: Compiti di realtà e collaborativi, lavori di gruppo con un taglio di tipo pratico calato nella realtà;
 
 – Exams: Esercizi in contesto nelle tipologie previste dagli esami PET, FCE, IELTS e dalla prova INVALSI.
 
 – Clip: Breve clip tratta da film con tematiche attinenti ai contenuti presentati.

Section 1 - The basics

Unit 1.1 Trade and Commerce

Unit 1.2 Businesses

Unit 1.3 Marketing & Advertising

Unit 1.4 Trading

Unit 1.5 Logistics and Finance

REAL-LIFE SKILLS Your turn!

EXAMS

CLIP The Founder

Section 2 - Getting to work

Unit 2.1 Communicating

Unit 2.2 Up to the order

Unit 2.3 After the order

Unit 2.4 Business literature

CLIP Jobs

Section 3 - The real world

Unit 3.1 Getting a job

Unit 3.2 Customers

Unit 3.3 Green & Glob

REAL-LIFE SKILLS You try!

CLIP Snowden

Section 4 - Extra

Unit 4.1 Glimpses of Civilisation

Unit 4.2 Working in an office

Unit 4.3 Handy manual of business correspondence

Glossary

2.3 AFTER THE ORDER DELIVERING   ORALLY It is good practice and a matter of courtesy to inform clients, even if only by phone,   that the goods they have ordered have been dispatched,   of the carrier that has been used,   of the expected date of arrival, and   of time of delivery.   Delivering   orally Reference to delivery   I m phoning with reference to the delivery of  for Customer s Name on Date.   I m calling you regarding the delivery of  on Date. Confirming delivery           Problems with delivery   Unfortunately, it s not possible for us to deliver your goods as confirmed on your Giving reasons   Due to unforeseeable traffic conditions, we cannot deliver    As our warehouse is having technical difficulties, dispatch will be delayed    Because of causes beyond our control  Other expressions   We will send confirmation of delivery by email.   We require the name of the consignee as reference for delivery of goods    We are withholding delivery of goods as your check has bounced /   % of           I am pleased to say that the goods are ready for dispatch. I can confirm delivery / that the goods will be delivered on Date. We have already loaded the goods and are ready for delivery. You ll receive the items tomorrow/on Date as requested. We assure you we will carefully deliver your goods. order / as requested / by the deadline we agreed on. I m sorry to say that we cannot deliver the goods by the date you required. I m afraid it won t be possible to supply the goods you ordered. I m sorry but there will be a change of delivery/date from  to  I regret having to inform you that there has been a change of delivery site  Please call within  to reschedule your delivery. payment is due    Please reference the tracking number to one of our delivery representatives  to bounce: respingere (un assegno) consignee: destinatario flagship: fiore all occhiello fabric: stoffa fitting: prova vestibilità fuel: combustibile seamstress: sarta silk: seta tyre: ruota 130 GettinG to work 

1 2.4 Listen to the text and fill in the blanks. Delivery Software for Delivery Businesses, Small and Large and SMS text message notifications. Dispatch operators So you want to deliver products to your customers delivery tickets to the driver 7. ........................................... to the but you re still using Excel 1. ........................................... and destination. Charge more for deliveries further away old GPS units to organise all your deliveries? With and assign drivers to specific zones around town using Zippykind we make the entire process easy. From when Zippy extensive flagship feature map zones. Drivers can an order is placed to your driver 2. ........................................... sort their daily deliveries based on the shortest distance at the destination. Customers, dispatch operators between stops or based on the 8. ........................................... time and delivery drivers can all stay in touch during the of delivery. Creating efficient routes can save tons of delivery 3. ............................................ Zippykind makes creating time and fuel. Reward loyal customers with Zippykind s new delivery tickets easy and it is compatible with automated spending 9. ........................................... programs, have most third-party platforms. Drivers 4. ........................................... dispatch operators during the delivery process while logging the GPS coordinates of the driver. Drivers can submit notes, photos and customer 5. ........................................... verification on the delivery ticket to build a good chain of accountability for the delivery. Offer your customers a super experience with driver 6. ........................................... and status updates through email 2 can keep their fleet of drivers efficient by auto assigning better insight over your fleet of drivers and make better decisions with detailed analytics about the performance of your drivers and your customers  satisfaction. With ZippyKind you will completely transform your delivery business into a totally autonomous and efficient well-oiled 10. ............................................ There is no credit card required account. Don t forget to have a Zippykind of day. Adapted from: Delivery Software For Delivery Businesses Small and Large, posted by Zippykind - https://youtu.be/hydKoWfhia0 PAir work role-play the given phone call situations. 1. Student A: You are Mr Laurel, purchasing manager at MasterChef Restaurant, and have ordered groceries for the coming week. You call to check confirmation of delivery. When you find out about the problem, modify your order. Student B: You are Ms McGill, the sales manager at Sainsbury s, where the strike of truck drivers has slowed down the arrival of farm produce. You have to inform Mr Laurel that there will be a 2-day delay. 2. Student A: You are Mr Hardy and are a mechanic at Frankie s Garage. You have ordered a dozen of Firestone tyres, model no. 1559. Your client needs four of them for a race that is coming up the following weekend. Call the production department of the company to ask if the delivery is on the way. Student B: You are Mr Harrison, sales manager for Firestone Tyres Ltd. You inform Mr Hardy that there is a problem in the production department due to a delay in the consignment of the raw materials. Due to the lack of raw materials you can only deliver half a dozen by that weekend and the other half a week later. 3. Student A: You are a seamstress and have ordered 5 metres of pink flowery 100 % silk fabric for a client who needs a dress for a wedding ceremony she is to attend. Your client calls to enquire about the date of the first fitting. You assure her that there has been no modification of the delivery date of the fabric nor of the fitting date. Student B: You have ordered a dress to be sewn by a seamstress for a wedding ceremony you want to attend. You call her to check on the fitting date. 2.3   After the order 131 

Manuale di inglese per studenti di Economia e Commercio, con teoria, esercizi, glossario e attività interattive.

Marketplace

English for the World of Business and Commerce

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