2.1 Communicating How to write an email Email (electronic mail) is a widely used form of communication since information and attachments (documents, photos etc ) can be exchanged immediately. Tour operators can use emails to advertise and promote new brochures, structures, services or special offers to their clients. In this case they are called newsletters. Language The relationship between the writer and the reader determines the style that should be used: formal for business emails, informal for friendly communications. Anyway, the message should be short and the subject line clear. Structure of the email address at underscore dot username @ domain_name .it / com name of the person/company name of the web pages where the mail is located country genre code code Writing a business email attached: allegato to be based in: avere sede blank: vuoto to draw the attention: focalizzare l attenzione further: ulteriore to look forward to: essere in attesa di to meet the/one s needs: soddisfare le richieste quotation: preventivo well-known: molto conosciuto 110 Opening salutation Dear Mr//Mrs/Ms , (known recipient s surname) Dear Sirs, (when you write to a business company) Opening sentence I am/We are writing about/to / planning to / writing to inform you about/that Thank you for your email dated Our company is specialised in We are based in / We are well-known for Body of the mail each idea in a separate paragraph, each paragraph separated by a blank line Enquiring I/We would like to know Please, send me/us Could you (also) provide information about I am/We are interested in receiving a quotation for Replying We inform you that The attached material will provide the requested information We are sorry but we cannot meet your needs Promoting We would like to inform you of / to draw your attention to In the attached material you will find all details about We can offer high quality services at reasonable prices Closing sentence Thank you for your attention We look forward to a prompt reply Do not hesitate to contact me/us for any further information We hope to have you among our customers Closing salutation Yours faithfully, (unknown correspondent) Yours sincerely, (BrE) / Sincerely yours, (AmE) (known correspondent) Best regards, (more informal) Signature Name of the sender