2.2 Interacting Quotations When companies need goods or services, they send a request for quotation (RFQ) in order to choose the best offer able to meet their needs. In their request they should provide a description of what they are looking for. A business quotation (or quote) is the written response in which the potential supplier describes the goods or services he can provide together with prices. Both the request and the reply may be sent through emails or official letters; the language should be formal, and the contents should be expressed clearly. Writing an RFQ Introducing the writer / Stating reasons for writing We are a large company working in the sector This is to bring your kind attention to the fact that we Requesting a quotation We need a quotation for the following services/goods: We would be grateful if you could send us your best quotation for Please, could you provide us with a quote for Asking information about other services needed We would appreciate any suggestions for We also require Closing / Asking for a reply We thank you in advance for your attention We look forward to hearing from you soon Replying to an RFQ Opening We were very pleased to receive your email/letter regarding a quotation for We are writing with reference to your request for a quotation for Sending the quotation We are pleased/glad to send you our best quotation for the requested services/goods Herewith attached/enclosed you will find our best quotation for glad: lieto goods: merci/beni to grant: garantire to reach: reggiungere substantial: considerevole 124 Offering further help or discounts We can customise our offer according to your needs or budget In case of substantial orders, a % discount will be granted Giving information about the non-availability of a service requested We regret to inform you that we are not able to meet your Closing We are confident that you will be satisfied with our prices We hope that we have provided you with all the quotations you requirements at the moment Due to , the service required is not available need We look forward to hearing from you soon