ROUND-UP 1. Decide whether the sentences are true or false and correct the false ones adding any useful information. T F E-mail communication is fast and immediate, so it always requires an informal language style. 1. ☐ ☐ If something goes wrong during a business phone conversation, the right behaviour would be to cut the conversation off and inform the manager immediately. 2. ☐ ☐ A report can be written using both formal and informal language depending on where it is going to be published. 3. ☐ ☐ When writing an email or business letter to a company in general, the suitable opening salutation is "Dear Sir/Madam". 4. ☐ ☐ A business quotation is sent by a company when it needs to buy services or goods. 5. ☐ ☐ The majority of insurance policies cover damages created by ongoing unstable political situations in the destination. 6. ☐ ☐ Payment apps that can be downloaded on mobile devices work as contactless payment cards. 7. ☐ ☐ Italian travellers registered with the Italian Foreign Affairs Ministry website benefit from an all-risk travel insurance. 8. ☐ ☐ A fact file provides tourist information organised in charts or paragraphs. 9. ☐ ☐ To organise a successful itinerary it is necessary to include many visits in a day. 10. ☐ ☐ Bespoke tours are tourist products planned in advance where variations are not allowed. 11. ☐ ☐ A brochure is a detailed description about topics like accommodation, destinations and activities whose aim is to point out their positive and negative aspects. 12. ☐ ☐ The layout of a travel brochure should be eye-catching and the content should point out the strengths of a destination or accommodation. 13. ☐ ☐ Both pre-designed tours and bespoke tours are advertised in paper or online brochures. 14. ☐ ☐ 2. Complete the tour with the appropriate prepositions. Translate the last part in italics into English. Tuscany 4 days in the heart of Italy: green hills and art treasures. A guided tour through centuries of Italian art, charming landscape, ancient civilisations and excellent food. - Morning flight .................. Bologna; meet the local guide .................. the airport and departure .................. Pisa. Hotel accommodation. Afternoon guided walking tour .................. Pisa to admire Piazza dei Miracoli (UNESCO heritage site) which hosts the world-famous Leaning Tower. After dinner optional guided tour .................. the banks of the Arno River. - Departure .................. Florence. Hotel accommodation. Full day guided tour of the city centre .................. this wonderful city rich .................. history and art. Visit of the Cathedral and short tour of the Uffizi Gallery to admire the main masterpieces of the Italian Renaissance. Late afternoon coach trip .................. Piazzale Michelangelo to admire an amazing view of Florence and .................. the surrounding hills. - Drive .................. San Gimignano, known as the Medieval Manhattan because of its numerous towers. Pleasant walk through narrow streets flanked .................. medieval buildings. Time .................. leisure. Proceed .................. Volterra, a walled hilltop town. Hotel accommodation. Here the Etruscan civilisation and art will be introduced and illustrated at the Guarnacci Etruscan Museum. Dinner .................. a restaurant to taste traditional local dishes. - Morning free .................. individual visits. Afternoon coach transfer .................. the airport of Bologna. Day 1 1. 2. 3. 4. 5. Day 2 6. 7. 8. 9. 10. Day 3 11. 12. 13. 14. 15. Day 4 16. 17. €550 in camera doppia; €650 in camera singola - 25% di riduzione per anziani sopra i 65 anni e bambini sotto i 12 anni. La quota comprende: Volo low cost da/per Londra Stansted o Luton, Accompagnatore e guida locale, Pullman GT, Sostentamento in hotel 4 stelle con trattamento di mezza pensione (colazione e cena), Ingressi al Duomo di Firenze, alla Galleria degli Uffizi e al Museo Etrusco Guarnacci, Cena del giorno 3. La quota non comprende: assicurazione (obbligatoria, 30€ per persona), pranzi.