TALKING TO AN ADDICTED PERSON TO DO NOT TO DO Create a welcoming and safe environment, showing openness and willingness to listen. Use clear, simple, and jargon-free language, adapting to the person's level of understanding. Show empathy and respect for their history and journey to recovery, avoiding judgments and prejudices. Ensure confidentiality and discretion to foster a climate of mutual trust. Encourage active listening: nod, rephrase what is said to show understanding, and avoid interruptions. Learn about addictions and recovery processes to facilitate communication and prevent misunderstandings. If necessary, use professional mediation to improve dialogue and mutual understanding. Provide information about available support services, such as counselling, rehabilitation programs, and legal assistance. Do not judge or use stereotypes about addiction, personal choices, or past mistakes. Do not force the person to share personal experiences without considering their comfort level. Do not offer solutions or advice without first understanding the individual s context and needs. Do not use a patronising or devaluing tone in the conversation. Do not interrupt or abruptly interrupt the conversation. Do not ask intrusive or persistent questions about traumatic events. Do not assume that the person will immediately understand and accept local support systems without adequate explanation. Role-play PROBLEM Exercise 1: a man with addiction has difficulty communicating and initially feels distrustful, struggles to express his experience and his needs Exercise 2: a woman openly expresses her difficulties but needs support to access services and feel integrated into a support network Create a safe and welcoming environment Use active listening Provide information about available services Promote inclusion and emotional support AIMS Location: rehabilitation centre Characters: support worker and person in early recovery Case-study: Alex has recently started a recovery programme, but he struggles to open up because of feelings of shame and fear of judgment. He needs reassurance and a safe space to express his thoughts. The worker reassures him, explaining that he is in a safe environment and that his emotions are important. Alex explains that he feels guilty and inadequate, and the worker encourages him to proceed slowly, respecting his time. As an immediate solution, she suggests that he learn about some group activities and support services that could help him feel less alone. Alex agrees, finding comfort in knowing that he does not have to go through this alone. EXERCISE 1 Location: community support office Characters: counsellor and relative of a person with addiction problems Case-study: Maria is concerned about her brother s substance use and wants to learn how to communicate effectively and encourage him to seek help without being intrusive or judgmental. The counsellor reassures her and suggests using an empathetic approach, expressing support without being intrusive. Maria is still concerned that her brother might withdraw, so the counsellor suggests she choose a quiet time to talk and learn about available support services. As an immediate solution, the counsellor provides her with materials and information about recovery centres and support groups, helping her better structure her intervention. Maria feels more confident and ready to take the next step to help her brother. EXERCISE 2 8.1 HANDS ON 365